Booking Your Trip
Once you are ready to book your trip you can do so directly via our website by clicking any BOOK NOW button. If you would like to reserve a spot for a few days before booking, just give us a call at 1-250-285-9453.
We are here to help with any questions you may have so don’t hesitate to call, use our online chat, or send us an email (hello@wildcoastadventures.com)
Paying For Your Trip
Payment can be made by Visa or MasterCard when booking online or Interac e-Transfer if booking over the phone. Any processing charges or fees are your responsibility.
All tours are priced in Canadian dollars and there is an additional 5% tax required for Canadian businesses called the GST (Goods and Services Tax).
Trip Cancellation Policy
Full payment is required at the time of booking. When booking directly with Wildcoast Adventures Ltd., guests may choose between our Standard Rate or Flex Rate. The cancellation policy that applies to your booking is determined by the rate selected at the time of booking.
Standard Rate
Our Standard Rate follows our standard 90-day cancellation policy and is best suited to guests who are comfortable making firm travel plans and/or have independent travel cancellation insurance.
If we receive your cancellation notice:
- More than 90 days prior to departure: Full refund, less a 3% administration fee.
- 61–90 days prior to departure: 50% refund.
- 60 days or less prior to departure: No refund.
Flex Rate
For an additional 10% Flex premium, the Flex Rate provides greater flexibility for guests whose plans may be subject to change.
With the Flex Rate:
- Cancellations made 14 days or more before departure are eligible for a full refund, less a 3% administration fee.
- Guests may instead reschedule their trip without penalty, subject to availability and applicable rate differences.
- Cancellations or changes made less than 14 days before departure are non-refundable and cannot be rescheduled without penalty.
The Flex Rate is intended to provide additional flexibility and is not travel insurance. Guests who require coverage for medical emergencies, transportation disruptions, or other circumstances outside the Flex Rate’s terms should consider purchasing independent travel insurance.
Trip Cancellation Due to Medical Reasons
Wildcoast Adventures Ltd. does not provide refunds for cancellations due to medical reasons outside of the cancellation terms associated with the rate selected at the time of booking.
We strongly recommend that guests consider travel insurance that includes trip cancellation and interruption coverage, including coverage for medical reasons where appropriate.
Tip: Check with your credit card company or travel insurance provider to understand what types of coverage are included with your policy, such as medical, trip cancellation, trip interruption, or “Cancel for Any Reason” coverage, and the amount of coverage provided.
Trip Cancellation/Adjustment by Wildcoast Adventures
Wildcoast Adventures Ltd. reserves the right to cancel a trip prior to departure due to unusual or unforeseen circumstances outside of our reasonable control, including but not limited to natural disasters, pandemics, force majeure, extreme weather or logistical issues that may prevent the safe or practical operation of a trip. The trip might also have to be extended or shortened due to the above reasons.
If Wildcoast Adventures cancels a trip, guests will be offered a full refund.
Wildcoast Adventures is not responsible for incidental expenses or consequential losses incurred as a result of a cancelled/adjusted booking, including but not limited to non-refundable airfare, accommodation, transportation, equipment, or other travel expenses.
Wildcoast Adventures will make every reasonable effort to contact guests as soon as possible if it appears that a trip may need to be cancelled.
Except where otherwise required by law, refunds or credits outside the terms outlined above will not be provided. We strongly recommend that guests purchase appropriate travel insurance to protect against unexpected circumstances and non-refundable travel expenses.
Trip Preparations
Once you’ve made your booking, we’ll send you regular emails with information on everything you need to know for your upcoming tour including an itinerary, packing list, transportation options, directions, meeting times and frequently asked questions.
Let us know if your trip is for a special occasion such as a birthday or anniversary. We’ll make sure our guides know in order to make it extra special.
If you have special dietary considerations (ex. vegetarian, food allergies), we can provide really excellent menu alternates. You must advise us in advance to ensure we have time to advise our catering. Please note we are not a peanut or nut free facility.
Medical Form and Waivers
We provide each participant with a medical form and waiver, and other forms if required, that must be completed prior to joining our tours. Completed forms are required at least 30 days prior to your tour departure.
Guest Responsibility
Although no previous kayaking or wilderness experience is required, as with any adventure there is always an element of risk. While our trips are not considered to be strenuous or physically demanding, and we do not require a good level of fitness.
We ask that you provide clear and accurate information on the medical form provided when you book your tour. It’s important to note that we are not qualified to evaluate your level of fitness so it is your responsibility to determine whether or not you have an appropriate level of fitness to join one of our trips. Please note that our tours take place in remote areas and evacuations can take a great deal of time and resources.
Passports and Visas
It is your responsibility to ensure that you are in possession of the correct documentation for your travels. Please ensure your passport is valid the duration of your trip. We do not accept responsibility if you are refused entry into Canada.
Tipping
Gratuities are optional and not included in the cost of your tour. Tipping is an expression of satisfaction with the persons who have provided great service to you on your tour. Amounts are entirely a personal preference; however $5-10 per guide, per day can be used as a general rule.
Privacy Policy
Wildcoast Adventures Ltd. is committed to safeguarding the personal identifiable information that you share with us. See our the Privacy Policy page on our website for full details.
Photos and Videos
During your trip, staff and guests may take photos and videos that include your image. We may use photos or videos for promotional and or commercial purposes. No remuneration is provided.
Need More Info?
or send us your question
E: hello@wildcoastadventures.com
T: 1-250-285-9453
Toll-free (North America): 1-855-485-9453